Terms of Service

Please read these Terms of Service ("Terms", "Terms of Service") carefully before using the Judge.me's website https://judge.me/ and services operated by Judge.me Ltd, located at C/O Buckworths 2nd Floor, 1-3 Worship Street, London, England, EC2A 2AB ("us", "we", or "our").

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.

Communications

By creating an Account on our service, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Subscriptions

Some parts of the Service are billed on a subscription basis ("Subscription(s)"). You will be billed in advance on a recurring and periodic basis ("Billing Cycle"). Billing cycles are set on a monthly basis.

At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or Judge.me Ltd cancels it. You may cancel your Subscription renewal either through your online account management page or by contacting Judge.me Ltd customer support team.

Free Trial

Judge.me Ltd may, at its sole discretion, offer a Subscription with a free trial for a limited period of time ("Free Trial").

You may be required to enter your billing information in order to sign up for the Free Trial.

If you do enter your billing information when signing up for the Free Trial, you will not be charged by Judge.me Ltd until the Free Trial has expired. On the last day of the Free Trial period, unless you cancelled your Subscription, you will be automatically charged the applicable Subscription fees for the type of Subscription you have selected.

At any time and without notice, Judge.me Ltd reserves the right to (i) modify the terms and conditions of the Free Trial offer, or (ii) cancel such Free Trial offer.

Fee Changes

Judge.me Ltd, in its sole discretion and at any time, may modify the Subscription fees for the Subscriptions. Any Subscription fee change will only affect Subscriptions that come into effect after the subscription change.

Judge.me Ltd will provide you with a reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective.

Refunds

Judge.me Ltd refund policy for Subscriptions is stated and explained prior to a Subscription purchase. Additional refund requests may be considered by Judge.me Ltd on a case-by-case basis and granted in sole discretion of Judge.me Ltd.

Content

Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material ("Content"). You are responsible for the Content that you post on or through the Service, including its legality, reliability, and appropriateness. In particular if you share your reviews with Google, your reviews must follow Google's Product Ratings policies.

By posting Content on or through the Service, You represent and warrant that:

1. the Content is yours (you own it) and/or you have the right to use it and the right to grant us the rights and license as provided in these Terms;
2. that the posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person or entity;
3. the Content is relevant to the Merchant and/or products being reviewed and provides value to shoppers;
4. the Content does not contain the following:
5. Illegal, copyrighted, or plagiarized content
6. Impersonated, dishonest and biased content
7. spam, sexually explicit material, hate speech, profane or offensive language
8. personal and confidential information such as full names, phone numbers, email addresses
9. cross-promotion of other products/websites, off-topic and duplicated content
10. the Content complies with Google's Product Ratings policies.

We reserve the right to terminate the account of anyone found to be infringing on a copyright and/or breaching any of the representations and warranties set out above.

By posting Content on or through the Services, you agree to defend and indemnify Judge.Me, its affiliates, directors, officers, employees, and Users against all liabilities, damages, losses, costs, fees (including legal fees), and expenses relating to any allegation or third-party legal proceeding (including regulatory proceedings) to the extent claiming that use of Licensed Content infringes or violates the third party's intellectual property or other rights including applicable privacy or data protection legislation.

You retain any and all of your rights to any Content you submit, post or display on or through the Service and you are responsible for protecting those rights. We take no responsibility and assume no liability for Content you or any third party posts on or through the Service. However, by posting or submitting Content using the Service you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service.

You agree that this license includes the right for us to automatically publish reviews on the Service and otherwise make your Content available to other users of the Service, who may also use your Content subject to these Terms. As a reviewer, you may amend or withdraw any review submitted by you by logging into your user profile.

Judge.me Ltd has the right but not the obligation to monitor and edit all Content provided by users.

In addition, Content found on or through this Service are the property of Judge.me Ltd or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use said Content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from us.

Accounts

When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.

Data Protection

In providing our Service to you, we may process personal data about your staff and customers. Such processing shall be in accordance with our privacy policy which you agree to by entering into these Terms.

You undertake to list Judge.me as a sub-processor of customer personal data and the provider of review functionality in your privacy policy and to ensure that you have in place any appropriate consents to ensure the activities carried on by us as detailed in our privacy policy are compliant with applicable laws.

Copyright Policy

We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Service infringes on the copyright or other intellectual property rights ("Infringement") of any person or entity.

If you are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement, please submit your claim via email to support@judge.me, with the subject line: "Copyright Infringement" and include in your claim a detailed description of the alleged Infringement as detailed below, under "DMCA Notice and Procedure for Copyright Infringement Claims"

You may be held accountable for damages (including costs and attorneys' fees) for misrepresentation or bad-faith claims on the infringement of any Content found on and/or through the Service on your copyright.

DMCA Notice and Procedure for Copyright Infringement Claims

You may submit a notification pursuant to the Digital Millennium Copyright Act (DMCA) by providing our Copyright Agent with the following information in writing (see 17 U.S.C 512(c)(3) for further detail):

• An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright's interest;
• A description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work;
• Identification of the URL or other specific location on the Service where the material that you claim is infringing is located;
• Your address, telephone number, and email address;
• A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
• A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

You can contact our Copyright Agent via email at support@judge.me

Shopify & Shop app

We share certain Content and data provided by Users with Shopify and their Shop app. By providing Content to us you authorise us to share that Content and any related data with Shopify and their Shop app (“Shop Content”). A User may at any time request that Shop Content be deleted from the Shop app by making a request to us. If a merchant User deletes their Account on our service, we are unable to process a deletion request in respect of Shop Content automatically. In these circumstances, the merchant User will be required to delete the Shop Content for us.

By creating an Account to use our service, and/or continuing to use our Service, you (being a merchant User) undertake to promptly delete any Shop Content from the Shop app when requested to do so by us.

Intellectual Property

The Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of Judge.me Ltd and its licensors. The Service is protected by copyright, trademark, and other laws of England and Wales. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Judge.me Ltd.

Links To Other Web Sites

Our Service may contain links to third party web sites or services that are not owned or controlled by Judge.me Ltd

Judge.me Ltd has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

You acknowledge and agree that Judge.me Ltd shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit.

Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Indemnification

You agree to defend, indemnify and hold harmless Judge.me Ltd and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password; b) a breach of these Terms, or c) Content posted on the Service (including without limitation any claim that such Content infringes the intellectual property rights of any other person).

Limitation Of Liability

In no event shall Judge.me Ltd, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Judge.me Ltd its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

Exclusions

Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.

Governing Law

These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

Service Commitment

We undertake to use reasonable endeavours to make the Service available with a monthly uptime percentage of at least 99.9% during any calendar month (the ‘Service Commitment').

The Service Commitment does not apply to any unavailability that is directly and exclusively caused by (i) factors outside of our reasonable control, including any force majeure event, (ii) your breach of these Terms(iii) any defect in the equipment, software or other technology operated by you or any third party and/or (iv) any emergency or scheduled maintenance.

Services are monitored 24/7 and 365 days a year and we aim to respond to critical service issues within 30 minutes and to provide regular updates until any issue is resolved and will commit all reasonable resources to ensure the speediest resolution to critical issues. We will aim to resolve critical bugs within 5 working days.

We plan our maintenance to minimise disruption. All planned maintenance will be posted on our status page. We will notify you of any planned maintenance that exceeds 20 minutes, via email. If maintenance is expected to be less than 20 minutes, notifications will be found via an in-app banner.

Contact Us

If you have any questions about these Terms, please contact us.